In 2024, easyJet cancelled 5,782 flights and operated a total of 568,951 flights. 4,359 of the flights were delayed more than 3 hours, making easyJet one of the airlines with the highest delay rate.
EasyJet compensation - do you know your rights?
Has your easyJet flight been delayed or cancelled? Then you're not alone. As a passenger with an airline like easyJet, you have a number of rights that many people don't know about - but which can secure you up to €600 in financial compensation.
Refundmore specialises in helping air passengers get compensation when airlines fail to live up to their obligations. We help you prove your eligibility and handle the entire case for you - from first click to payout.
When are you entitled to compensation from easyJet?
If your flight has been delayed by more than three hours, cancelled, or you've been denied boarding, you may be entitled to compensation - unless there are exceptional circumstances that the airline could not have foreseen.
How to assess your right to compensation
Air passenger rights in the EU are protected by Regulation 261/2004, which applies to all flights departing from an EU country and all flights operated by an EU airline.
EasyJet is a British airline and therefore not subject to the EU regulation. However, the UK has its own regulation "UK261", which is very similar to the EU regulation, but can only be enforced in the UK. If you've been on an easyJet flight that did not depart from the EU, we can still help you - we have access to courts in the UK.
EasyJet also has two affiliate airlines EasyJet Switzerland and EasyJet Europe, both of which fall under the EU regulation.
You can claim compensation if one of the following applies:
The delay at the destination was at least three hours
The cancellation was announced less than 14 days before flight departure
You were denied boarding because the flight was overbooked
And if the flight disruption was not caused by extraordinary circumstances.
What are extraordinary circumstances?
EasyJet and other airlines are obliged to pay compensation unless the delay or cancellation is due to something completely extraordinary.
Extraordinary circumstances can be, for example:
Bad weather that makes flying dangerous
Security threats or political unrest
Airport staff or third parties on strike
Closed airports or traffic authorities restricting air traffic
But technical failures, staff shortages and scheduling errors by the airline do not absolve them of liability - and this is exactly where many airlines try to avoid paying.
What are you entitled to if your easyJet flight is cancelled or delayed?
In case of cancellations, you as a passenger are entitled to:
Full refund of your ticket
Alternative transport to the same or nearby airport
Rebooking to another flight at a later date
Compensation if the cancellation occurs close to the departure date
Please note: If the airline offers you a new flight and you arrive less than two hours later than your original flight, the compensation may be cancelled.
In case of delays, you as a passenger are entitled to:
Compensation for additional expenses, such as meals and refreshments at the airport, if the delay is more than 2 hours.
Financial compensation if the delay was more than 3 hours
Flight delay with easyJet - what should you do?
1. Go to check-in as normal
Even if your flight is delayed or cancelled, you should always complete check-in and be available at the airport.
2. Document everything
Save boarding passes, tickets and any communication from the airline.
3. Get help
If you want your case handled efficiently, let us handle it for you.
Compensation overview - How much you are entitled to receive:
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure.
** If the cancellation occurs between 14-7 days before the scheduled departure.
How do you get the money?
Claiming compensation yourself can be frustrating - especially with a low-cost airline like easyJet. Many passengers find that their complaints are ignored and it can be difficult to find out what you're actually entitled to.
At Refundmore, we have 10 years of experience handling compensation cases and have helped more than 410,000 customers get their compensation. You can read reviews from some of our previous customers on our profile on Trustpilot.
We take care of the entire process and we only charge a fee if we win your case.
It takes only 2 minutes
About easyJet
EasyJet is a British low-cost airline operating throughout Europe. With hundreds of daily flights and millions of passengers annually, easyJet is one of the biggest players in the European market - alongside companies like Ryanair and Wizz Air.
Like many low-cost airlines, easyJet often tries to limit their payouts, even in cases where the passenger is entitled. That's why it's important to know your rights and get professional help if your flight is delayed or cancelled.
Frequently Asked Questions - FAQ about easyJet compensation
What if easyJet claims it was the weather?
It depends on how extreme the weather was. We can help check the data and determine if it was a legitimate excuse.
What if I bought the ticket through a third party?
It makes no difference. You are still entitled to compensation if the flight fulfils the criteria.
How long do I have to claim compensation?
It depends on the country you file the claim in – In Denmark you have up to three years from the flight date to file a claim, but in Sweden you have 2 months.
Do the rules also apply if my flight was cancelled several days before departure?
Yes, but compensation depends on whether you were informed in time and what the airline offered as an alternative.
Can I get money if I cancel myself?
No - compensation only applies if the airline is responsible for the cancellation or delay.
Can I get compensation from easyJet even though it is not an EU carrier?
Yes, you can. If the flight departed from an EU country, it falls under the EU regulation and you may be entitled to compensation under it.
However, if the flight did not depart from an EU country, it falls under the UK's own regulation UK261, and you may need our help to enforce the requirement in the UK.
Claim your compensation today
At Refundmore, we fight for your rights as an air passenger - and we don't charge for our work unless we win your case.