Experienced problems with Iberia or Iberia Express? You may be entitled to compensation
Has your Iberia flight been delayed, cancelled or overbooked? You may be entitled to compensation – regardless of whether you flew with Iberia or the low-cost airline Iberia Express.
As a passenger with an EU-based airline, you have rights under EU Regulation 261/2004. If the delay, cancellation or overbooking was within the airline's control, you are entitled to up to €600 in financial compensation.
At Refundmore, we make it easy to claim compensation – quickly, risk-free and hassle-free.
👉 Start your case – with no financial risk
When are you entitled to compensation from Iberia?
You can claim compensation if:
Your flight arrived more than 3 hours later than the scheduled arrival time
You were notified of a cancellation less than 14 days before departure
You were denied boarding due to overbooking
Compensation basically depends on two factors:
The length of your flight
The length of the delay – i.e. how many hours later you arrived at your destination than originally planned
In the compensation table below, you can get an overview of how much compensation you can get from Iberia and Iberia Express .
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure. ** If the cancellation occurs between 14-7 days before the scheduled departure.
When is compensation not covered?
Iberia may be exempt from paying compensation if the delay or cancellation was due to extraordinary circumstances, such as:
Bad weather
Political unrest
Terrorist threats
Security considerations
Closed airspace
However, many airlines attempt to avoid paying by invoking "extraordinary circumstances," even in situations where the airline is actually in control. At Refundmore, we investigate whether this is legally valid, and if we assess that passengers are entitled to compensation, we will take the case to court if necessary.
Cancelled flights with Iberia – your rights
If you have experienced a cancelled flight with Iberia and you:
Were informed of the cancellation less than 14 days before departure
Were not offered an alternative flight
Arrived at your destination more than 2 hours later than your original itinerary
... then you are probably entitled to financial compensation and possibly also a full refund of your ticket.
We often see cancellations without suitable rebooking – and in these cases, passengers are entitled to compensation.
Delayed flights with Iberia
If your flight is delayed by more than 3 hours, you are entitled to compensation – provided that the delay is not due to circumstances beyond the airline's control.
Typical reasons that do not exempt Iberia:
Technical problems
Lack of staff
Operational problems
Overbooking
When the doors open at the destination more than 3 hours later than scheduled and the airline is responsible, you can claim compensation.
Denied boarding due to overbooked Iberia flight
If you have been denied boarding at the gate due to an overbooked flight, you are entitled to the same compensation as for delayed and cancelled flights, where you arrive at your destination more than 4 hours later than scheduled. If you are not rebooked on another suitable departure, you are of course also entitled to a refund of your ticket.
How Refundmore can help you
At Refundmore, we try to make it as easy as possible for you to get compensation from the airline.
Our case process is as follows:
You enter your travel details into our compensation calculator
We assess your case
We handle contact with Iberia
We go to court if the airline refuses to pay
We only take a fee from the airline's payment if we win your case
We have handled hundreds of thousands of cases against airlines, and our experienced team will ensure that you receive the compensation you are entitled to.
If you would like to read about other customers' experiences with us handling their cases, you can find our reviews here.
FAQ – Questions and answers about Iberia compensation
When am I entitled to compensation from Iberia for a flight delay?
If the delay was more than 3 hours and the cause was not extraordinary circumstances, you are entitled to compensation.
Do the rules also apply to Iberia Express?
Yes – Iberia Express is part of Iberia and an EU airline. The EU 261/2004 regulation applies to both companies.
Can I get money if my flight was cancelled?
Yes – if the cancellation was made at short notice and without suitable rebooking, you are entitled to a refund and possibly compensation.
What about children and infants – are they also entitled to compensation?
All passengers with their own seat and ticket are eligible, including children.
How do I know if I am entitled to compensation?
It can be difficult to make sense of the rules for compensation. With our calculator, you can see if you are entitled to compensation. Simply enter your travel details.