Norwegian compensation - Get what you're owed if your flight is delayed or cancelled
If your flight with Norwegian was delayed or cancelled, you may be entitled to financial compensation of up to €600. At Refundmore, we specialize in helping air passengers get the compensation they are entitled to.
We often find that airlines make the compensation process difficult, but they can't mess with us!
Here are some key metrics from Norwegian in 2024 that show how often problems actually occur:
97,163 scheduled Norwegian flights
659 cancellations - where passengers may be entitled to both refunds and compensation
219 flights delayed by more than 3 hours - typically triggering up to DKK 4,500 in compensation
What our customers say after receiving compensation from Norwegian
At Refundmore, we've helped thousands of travellers who have been delayed or cancelled with Norwegian - and many of them didn't even know they were entitled to a refund.
You can read about other people's experiences of using Refundmore to get compensation from Norwegian on Refundmores' profile on Trustpilot's website.
Do you know your rights if Norwegian delays or cancels your flight?
Many travellers are unaware of their rights when Norwegian fails to meet their scheduled departure. However, according to EU Regulation 261/2004, you can get a refund in several cases if your flight is delayed by 3 hours or more, cancelled, or if you are denied boarding.
This also applies if your ticket has already been refunded - compensation is different from a refund.
Overview: What compensation can you get from Norwegian?
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure.
** If the cancellation occurs between 14-7 days before the scheduled departure.
Why is Norwegian delayed so often?
Norwegian is one of Europe's largest low-cost carriers and has expanded rapidly since 2002 with routes throughout Europe. But with over 100 daily departures from Scandinavia alone and tight flight scheduling, the risk of chain reactions increases when delays occur. Departures from Copenhagen Airport and Oslo Gardermoen in particular often prove to be affected.
In 2023, thousands of Norwegian passengers were delayed for more than 3 hours - and many didn't realise they were actually entitled to compensation.
What is the reason for the delays/cancellations from Norwegian?
Norwegian delays can be caused by a variety of factors, including:
Shortage of staff
Limited staffing at Norwegian, airports or air traffic control can delay boarding and departure.Airspace capacity issues
Busy flight seasons create bottlenecks in Europe's airspace - especially during the summer months and holidays.Bad weather conditions
Storms, fog and snow - especially in Scandinavia - often affect both departure and arrival times.Technical issues and maintenance
Unforeseen aircraft failures or lack of spare parts can mean that an aircraft has to be taken out of service.Tight schedules and chain reactions
Norwegian has many daily departures. A delay on one flight can quickly affect the rest of the day's schedule.
What can we help with?
Delayed flight: If your Norwegian flight was delayed more than 3 hours, you may be entitled to compensation.
Cancelled flight: If your Norwegian flight was cancelled and you weren't notified at least 14 days in advance, you may also be entitled to compensation.
Overbooked flight: If you were denied boarding because the flight was overbooked, there may be good reason to seek compensation.
We've made it easy for you
Use our intuitive compensation form to find out if you are entitled to compensation. It's fast, risk-free and hassle-free.
Examples: When can you get compensation?
✔️ Your flight from Copenhagen to Rome was delayed by 3.5 hours due to technical issues - you are entitled to compensation.
✔️ Norwegian cancels your flight 2 days before departure and offers a new journey where you land 5 hours later - you are entitled to compensation.
❌ Norwegian will cancel your flight 3 weeks before departure and offer a full refund - you are not entitled to compensation, but you are entitled to a refund.
👉 Learn more about your passenger rights
Why travellers choose Refundmore for their Norwegian cases
10+ years of experience in flight compensation
We know Norwegian's processes and avoid their attempts to deny claims
No cure, no pay - you only pay if we win the case
How do I get compensation from Norwegian?
Many people try to apply for compensation themselves via Norwegian's own form - but experience long response times and rejections. When you use Refundmore, we take care of all the legalities and handle the dialogue with the airline for you. This increases your chances significantly
It requires no phone calls, documentation or hassle on your part. We've made it easy and efficient:
Fill out your case online - it takes less than 2 minutes
Our legal experts assess your claim
We contact Norwegian and see the case through to the end
Get your money transferred - easily and safely
Frequently asked questions
How long of a delay is required for compensation
Minimum 3 hours on arrival, but there are exceptions. Check your case for security.
What if Norwegian refuses compensation
We take the case to court on your behalf. You only pay if we win the case.
What does the compensation cover
In addition to money for the inconvenience, you can often also get reimbursed for meals and drinks you bought while waiting.
